Shipping policy

Shipping Policy

At Uncommon State., we’re committed to delivering your orders promptly and in excellent condition. Please review the details below to understand how we handle shipments.

Shipping Methods & Carriers

We partner with trusted carriers, including UPS Ground, to ensure reliable delivery.

  • Standard flat-rate shipping is sent via UPS Ground.
  • If you’d like to expedite your order, choose Express at checkout.
  • Shipping costs are calculated based on your location and selected shipping method.

Order Processing Time

  • Orders are typically processed within 1–3 business days.
  • Orders placed after 12 PM CST, on weekends, or during holidays will be processed the next business day.

Delivery Time Frames

  • Delivery times depend on the shipping method chosen at checkout.
  • Standard shipping usually takes 3–5 business days, depending on the destination.
  • Please note: UPS does not guarantee exact delivery times, and we cannot ensure specific delivery dates.

Order Tracking

Once your order ships, you’ll receive a confirmation email with a tracking number. You can use this number to track your shipment directly on the carrier’s website.

Rerouting & Address Changes

We understand plans can change — here are your options:

  1. Rerouting Orders
    • If you need to update your address after shipment, we may be able to reroute your order depending on its transit status.
    • A $25 rerouting fee applies (charged by UPS).
    • Rerouting may delay delivery, and specific delivery times cannot be guaranteed.

Shipping Limitations

We currently ship within the United States only.

Lost or Delayed Shipments

While we do our best to ensure timely delivery, delays can occasionally occur due to carrier issues or unforeseen circumstances.
If your order appears lost or delayed, please contact us at contact@uncommonstate.com with your order details, and we’ll assist you in resolving the issue.

Damaged or Incorrect Orders

If your order arrives damaged or contains incorrect items, please contact us within 48 hours of delivery.
Include photos of the items and packaging so our team can review and resolve the issue promptly.

Incorrect Address

If you entered the wrong shipping address:

  • Contact us immediately — there’s a short window before orders are processed when updates can still be made.
  • Once your order is processing or shipped, we cannot change the address or offer refunds/replacements for deliveries sent to an incorrect address provided by the customer.

Missing Package Policy

At Uncommon State., we work hard to ensure your order arrives safely and on time. If your package is marked as delivered but you haven’t received it, please:

  1. Check with household members or neighbors.
  2. Look around your property — carriers sometimes leave packages in secure areas (porch, side door, garage, or mailroom).
  3. Contact the carrier directly with your tracking number for details.

If you still can’t locate your package, reach out to contact@uncommonstate.com within 5 days of the marked delivery date.
Unfortunately, we cannot replace or refund orders reported after this time frame.