Refund policy
Return & Refund Policy
At Uncommon State, we want you to love your order. Since our bars are made with fresh, perishable ingredients, all sales are final and we can’t accept returns based on taste.
If your order arrives damaged or incorrect, please email us at contact@uncommonstate.com within 5 days with your order number and a quick note about the issue (photos help!).
Our team will do everything we can to make it right.
Thank you for supporting a product made with care
Mis-Shipped or Incorrect Orders
If your order arrives with missing or incorrect items, email contact@uncommonstate.com with:
- Your order number
- Photos of the shipping label
- Photos of the items received
This helps us verify and resolve your issue as quickly as possible.
Incorrect Shipping Address
Before Processing:
If you notice an incorrect shipping address, contact us immediately. There’s a short window after placing your order during which we can update your address before the order is processed.
After Processing:
Once an order is being processed or shipped, we’re unable to update the address. Unfortunately, we cannot offer refunds or replacements for orders sent to an incorrect address provided by the customer.
Refund Status
If you’ve been notified of a refund but haven’t received it yet, please:
- Check your bank account for the credit.
- Contact your credit card company — processing times can vary.
- Reach out to your bank to confirm if the refund is pending.
- If you still haven’t received your refund, email us at contact@uncommonstate.com for further assistance.